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Westingames.com

FAQ- Westing Technology Co Ltd

(I) Register
Q: What can I get from your website?
Q: What is your advantage?
Q: Why should I trust you?
Q: Why should I create an account?
Q: How to register?
Q: Why should I choose an assistant?
Q: Why should I fill in the business information?
Q: How can I contact my assistant directly and quickly?
Q: How can I send my feedback?
(II) About the products
Q: How can I get the price?
Q: My account is unlocked, but I still cannot see the price. Why?
Q: Where is the pricelist?
Q: Why can’t I find my items?
Q: How can I get the new arrivals?
(III) Placing an order
Q: How to make an order by the website?
Q: Why cann’t I see the unit price when I submit the order?
Q: Why didn’t the price display in the cart?
Q: What does the final unit price depend on?
Q: Must the quantity up to the MOQ?
Q: Can I make a small value for the trial order?
Q: Can I get a free sample?
Q: Can I still make an order if the products are out of stock?
Q: How to save the shipping cost?
Q: Which shipping way is the best for me?
Q: Can I revise my order after submitting it.
(IV) About the payment
Q: Which payment method do you accept?how long it will be confirmed?
Q: Why can’t I pay by Papal?
Q: How to submit the payment information?
Q: How to check the payment details?
Q: Why did I fail to pay by credit card?
Q: How can i pay?
(V) About delivery
Q: What is your delivery time?
Q: When will i get the tracking number for my package?
Q: What document do I need for the customs clearance?
Q: What should I do in case of my package detained by the local customs?
Q: Why is there no update for my tracking number?
Q: Why did I get the opened box?
Q: How to ship?
(VI) After-sale service
Q:If the products have warranty, how long is the warranty period?
Q:What products do they have warranty?
Q:How do I apply for the warranty?
Q:Who will afford the freight of returning back?

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(I) Register
Q: What can I get from your website?
A: "Westingames" - Westing Technology Co. Ltd is specialized in Video Game Accessories & Repair Parts over 4,000 items. Our products are mainly for Microsoft Xbox, Sony PlayStation, Nintendo Wii/ NDS series, together with Apple & Samsung phones, like Flashing tools, Controllers, Housing Shells, LCD Screens, Power Supply, etc.

Q: What is your advantage?
A: Our advantages:
  1). Various products in low MOQ and competitive prices.
  2). Professional website platform and one-to-one online service.
  3). Fast delivery - within 3 working days.
  4). Products are all covered with warranty and insurance.

Q: Why should I trust you?
A: 1).Audited supplier verification

                                              Audited supplier verification

 

 

Certification

Certificated Institution

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SGS

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Societe Generale de Surveillance S.A.

Made-in-china

Made-in-China.com. China Manufacturers & China Products Directory. Made-in-China.com. China Manufacturers & China Products Directory. Made-in-China.com. China Manufacturers & China Products Directory. Made-in-China.com. China Manufacturers & China Products Directory.

Made-in-China.com. China Manufacturers & China Products Directory.

Link

Check with "QIP-ASI132567" and "shenzhen westing electronic co ltd"

SINOTRUST

新华信国际信息咨询

Globalsources

Link

Check with "westing technology co ltd"

SMR

SMR information (HK) Ltd

Diytrade

Link

Check with "westing technology co ltd"

 

2). Company Certification
Westing Technology Co Limited  (Hong Kong)
Business Registration Certificate 51085615-000-08-09-A
The Cyber Search Centre of the Integrated Companies Registry Information System

Click ICRIS to check the certification document.
Shenzhen Westing Technology Co Limited  (China mainland)
Business Registration Certificate 440301105820735

Q: Why should I create an account?
A:1). You can see the price range.
   2). You can enjoy the warranty service.
   3). You can contract with your assistant easily. 
   4). You can get the latest products news. 
   5). You can check the process of orders.
   6). You can review your history orders.
   7). You can look over the financial statistics.

Q: How to register?
A: See the video below.

Q: Why should I choose an assistant?
A: 1). One-to-one online service.
    2). Offer you with better price.
    3). Handle after-sale matters.
    4). Provide you advice of products and shipping.
    5). Supply you with new arrivals information.

Q: Why should I fill in the business information
A: 1). Better for you to fill in your true and valid information. The more information you fill in, the faster you will see the price.
    2). Serve the customers of completing information in priority. We tend to B2B(Supermarket,
Online store, Repair dealer, Factory, Trading company, Drop shipping)

Q: How can I contact my assistant directly and quickly?
A: 1).Skype on the right of the website. 
    2). POP800 on the right of the website. 
    3). Email.

Q: How can I send my feedback?
A: 1).
Feedback 
    2). You can send your feedback to your assistant by Skype, POP800 or Email. He/She will reply your feedback within one working day.

 

(II) About the products
Q: How can I get the price
A: You need register in site, and login to click the pricelist.

Q: My account is unlocked, but I still cannot see the price. Why?
A: Please logoff and logon again, then the price can be seen . If still not, please contact your assistant directly.

Q: Where is the pricelist?
A: After register in site, please login your account; you can get the price here.If still not, please contact your assistant directly.

Q: Why can’t I find my items?
A: 1). Please shorten your keyword.
    2). Please change another similar keyword.
    3). Please contact your assistant directly.

Q: How can I get the new arrivals?
A: Firstly, you can visit the "News" page in our website; Secondly, The new arrivals will be sent to you by email; Finally, follow our Facebook: westingames, the news will be updated every day.(mail subscription)

 

(III) Placing an order
Q:
How to make an order by the website?
A: 1). Choose what you like and add to your cart. Then confirm the order.  
    2). You can also send a list about the item ID and quantity in Excel Document to your assistant, then she/he will help you to make an order in your account.

Q: Why cann't I see the unit price when I submit the order?
A: The final unit price will depend on the quantity. Also you can see the price range for each product if you have an account on it. (
Become Wholesale Customer)

Q: Why didn't the price display in the cart?
A: After the process of order finished, the assistant will quote to you manually.

Q: What does the final unit price depend on?
A: 1). The more quantity you order, the better price you will get. If the quantity is less than MOQ, the final unit price may higher than the price range in the website.
    2). The better price will be given to regular customers.

Q: Must the quantity up to the MOQ?
A: We do recommend that the quantity up to the MOQ. For some special items, you can contact with your assistant for details.

Q: Can I make a small value for the trial order?
A: Trial order is acceptable. As the high shipping fee of importing, we do recommend you that the value of your order should be over USD300.

Q: Can I get a free sample?
A: Sample is free of charge, but according to our company's policy, the customer must afford the freight or provide account of freight collect.

Q: Can I still make an order if the products are out of stock?
A: Firstly, you should contact with your assistant to confirm the stock. Besides, you can pre-order the goods once out of stock. We will inform of you if the products arrive.

Q: How to save the shipping cost?
A: DHL/UPS/Fedex have a big discount when the package weight is more than 21KG. See the Chart below. 
                             

                               Shipping fee for DHL to USA (Brand goods)

 

Q: Which shipping way is the best for me? 
A: For most area, DHL is the best way for you. For Southeast Asia, fedex is the better way for you. For Mexico, UPS is the better way for you. But there is exception in case of special products or official shipping restriction.

Q: Can I revise my order after submitting it.
A: Yes, you can revise your order. But you need contact with your assistant for help if the order is confirmed. He/She will help you to revise your order.

 

(III) About the payment
Q: Which payment method do you accept? how long it will be confirmed?
A: Please refer to the below:

Payment Terms

Confirm time

Commission

Western union/Money gram

 

 Within 10 mins

 

 Least

Bank transfer

 

 Within 2-3 working days.

 

 Medium

Visa card

 

 Immediately

 

 Most

 Q: Why can't i pay by Papal
A: PayPal is not available now

Q: How to submit thepayment information?
A: Log into"My Account" , enter the "Awaiting Payment" and click "Pay Order",  you will see the payment table again. Submit the money transfer information to Westingames. We will confirm your payment within 12-24 hours upon the receipt of the money.

Q: How to check the payment details?
A: You need login your account, and click your order, then "payment details" will be found.

Q: Why did I fail to pay by credit card?
A: 1). Only Visa Credit card is acceptable.
    2). The credit card payment is available in most countries except the below:
      South Africa and  Southeast Asia ( Vietnam, Laos, Cambodia, Thailand, Myanmar, Malaysia, Indonesia, Brunei, Philipines, East Timor, Singapore ) 

 
Q: How can i pay?

A:

 

HSBC BANK Transfer

 

1.Keep the following Payment Informatoin.


 
Western Union/ Moneygram

 

1. Keep the following Payment Information.

 

(V) About delivery
Q: What is your delivery time?
A: Usually it is less than 3 working days after payment confirmed.

Q: When will i get the tracking number for my package?
A: Usually, you will get your tracking number in the second day after your package is sent. Click
here to see why.

Q: What document do I need for the customs clearance?
A: You can take the shipping invoice. More documents you need from us, please contact your assistant. Details>>

Q: What should I do in case of my package detained by the local customs? 
A: Please contact your local customs ASAP to check the reason. Take all needed documents to customs. Or find a customs broker to help you solve it.
Details>> 

Q: Why is there no update for my tracking number?
A: 1). If your package is still in China, please contact with your assistant to check it.
    2). If your package is in your local country, please contact your local carrier (DHL/UPS/Fedex/EMS).
    3). It is normal for EMS, please be patient to it. Your package is still on the way. Also you can make a call to your local EMS to check the latest news.

Q: Why did I get the opened box?
A: Please check the completeness of the products firstly. And then contact your assistant ASAP if there is something missing.  
    Note: Your package may be unpacking inspection by shipping forwarder, carrier, HK/China customs, and consignee's Local customs.

Q: How to ship?
A: We use "Prepaid Only"and “Prepaid or Freight collect “ shipping methods.
Shipping Express include:

   
   

Note: If you want us to ship the order via above four shipping express,please leave your requirment to the note in the process of placing an order.

 

(VI) After-sale service
Q: If the products have warranty, how long is the warranty period?
A: In principle, Westingames will warrant all the OEM products for 6 months from the date of shipment.
    While original new, pulled, refurbished products will only enjoy the other two schemes: "Redelivery of small quantity products in next order" and "Partial compensation". Details>>

Q: What products do they have warranty
A: All the OEM products have warranty for 6 months from the date of shipment. 
Details please click
here.

Q: How do I apply for the warranty?
A: 1).Please prepare the proofs of the items with problems, like photos or video. And fill in After-sale Feedback  form. Click
here to download. Send them to your assistant.  
     2). WT assistants will deal with the issues within one working day and offer the best solution within 3 working days. 
     3). Refund will be added in the Credit Balance of your WT account within 3 working days.

Q: Who will afford the freight of returning back?
A: Note: Only the OEM products can be returned.
    1). Defective product will be replaced with the same item or equivalent in the next order. Generally we do not deliver the replacement separately. The replacement freight at customer's cost.
    2). Due to our neglect of sending wrong goods, we will return the goods after customers reflect the problem within one week; (return freight at our cost, but if the freight is high, we need negotiate with you and afford part shipping cost.)
    3). Due to customer's neglect of ordering wrong goods. (return freight at customer's cost, and we need to charge 20% of operating cost.)

 

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