Return and Refund
Not Received Items
- The parcels are missing during the delivery
- The parcels are seized by customs
Please check our customs terms and solution.
Please contact your assistant.
Incorrect Items (not as described)
- The received items are the same as the invoice described, but customers order them wrongly
Return or Refund are not acceptable
- The received items are different from the invoice described, like color, model, packing box, etc.
- Buyers can accept the wrong items and the right items will be sent in next order.
30% discount of the wrong items.
- Buyers can accept the wrong items, but need the right items urgently.
10% discount of the wrong items, and the right ones will be delivered within 3 working days.
- Buyers can not accept the wrong items and need the right items urgently.
5% discount of the right items. The right items will be delivered within 3 working days on the arrival of the wrong items
* The shipping methods are decided by westingames, and its delivery time is normally within 15 days.
* All shipping costs are paid by westingames.
* All the items are double checked by different staffs before packed.
Please check our warranty for details. Any artificial damage is not under warranty.
How to Apply Return & Refund?
1. Please prepare the proofs of the items with problems, like photos or video. And fill in After-sale Feedback form. Click here to download. Send them to your assistant.
2. WT assistants will deal with the issues within one working day and offer the best solution within 3 working days.
3. Refund will be added in the Credit Balance of your WT account within 3 working days.