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Solution and Warranty

Solution & Warranty Policy


Warranty Validation Process:

  1. Confirmation of the order date:
    Dear customer had better to inform us within one month after receiving the goods. 
     
  2. Analysis of the damage reason:
    1): Non-human factors are included in coverage: quality problems or damage in transit. 
    2): Human factors are excluded from coverage: improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product.
     
  3. Proof of photos and videos:
    All our products will have a strict inspection and test by professional experts before export. Please send us the pictures or videos to show the defect.
     
  4. Choice of reasonable warranty scheme:
    Please check the following 3 warranty schemes for details.
     

Warranty Objects and Length

In principle, Westingames will warrant all the OEM products for 6 months from the date of shipment. While original new, pulled, refurbished products will only enjoy the other two schemes: "Redelivery of small-quantity products in next order" and "Partial compensation".
If the defective rate is higher than 5% or the defective quantity is big, please contact with your assistant for sepecial solution.

NOTE: NO WARRANTY FOR ALL CHIPS (CPU, GPU, SOUTH/NORTH BRIDGE, ect.).

 
Warranty Scheme
 
Applicable Products
 
Terms of Warranty Policy
 
          
Redelivery of small-quantity
 
 
OEM, Original New, Pulled, Refurbished
 
Due to the non-human quality problem or damage in transit, items involving small quantity or low-value can apply for free replacement or equivalent in the next order.
 
 
 
 
Partial Compensation
 
 
 
 
 
OEM, Original New, Pulled, Refurbished
 
Due to the non-human quality problem or damage in transit and considering high cost of replacement, we choose to reduce the loss to the least. That is to say, compensation at a certain percentage of the selling price at the time.
 
1)       OEM product: compensate 20% of the selling price
2)       Original refurbished: compensate 25% of the selling price
3)       Original pulled: compensate 25% of the selling price
4)       Original new: compensate 30% of the selling price
 
Note: For “partial compensation” scheme, Feedback from customer must be in the period of validity. Otherwise we are not able to accept compensation. The valid date depends on the order value.
 
1)       Below $1000, valid date is within 7 days from the receipt of goods.
2)       Between $1000 and $3000, valid date is within 14 days from the receipt of goods.
3)       Above $3000, valid date is within 21 days from the receipt of goods.
 
 
 
 
 
 
Return products
 
 
 
 
 
 
Only OEM Products
 
 
Due to the non-human quality problem or damage in transit, returned products (only applied to OEM products) must be in the original packaging including any manuals, cabling and accessories in saleable condition.
1)       Defective product will be replaced with the same item or equivalent in the next order. Generally we do not deliver the replacement separately. The replacement freight at customer’s cost.
2)       Due to our neglect of sending wrong goods, we will return the goods after customers reflect the problem within one week; (return freight at our cost, but if the freight is high, we need negotiate with you and afford part shipping cost.)
3)       Due to customer’s neglect of ordering wrong goods ; ( return freight at customer’s cost , and we need to charge 20% of operating cost)

 Note: We reserve the right to explain the terms of the policy.

 

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