Solution and Warranty
Warranty Confirmation Process:
- Confirmation of the order date:
You are advised to inform us within 30 days after receiving the goods.
- Analysis of the damage reason:
1): Non-human factors are included in coverage: quality problems or damage in transit.
2): Human factors are excluded from coverage: improper operation, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product.
- Proof of photos and videos:
All our products will have a strict inspection and test by professional experts before export. Please send us the pictures or videos to show the defect.
Warranty Objects and Time
In principle, Westingames will warrant all the OEM products for 90 days from the date your receipt. While original new, pulled, refurbished products will only enjoy the other two schemes: "Redelivery of small-quantity products in next order" and "Partial compensation". If the defective rate is higher than 5% or the defective quantity is big, please contact your assistant for sepecial solution.
NOTE: NO WARRANTY FOR ALL CHIPS (CPU, GPU, SOUTH/NORTH BRIDGE, ect.)
|1.Partial Compensation (*Recommended) |
If you don’t want to send the items back, WT can return you part of the money. More details please read the policies below the chart.
2.Re-delivery of the items (We need to recieve the items first)
1).You can choose delivery together with your next order, and WT will not cover the delivery back to us.
2).If you want us to arrange the delivery in 3 days, We will send a new one to you without charging any extra fees, but we will not pay for delivery back to us(Usually we choose China Post).
WT will refund all of the money (without freight) only if receive the returned products. And WT will not responsible for the delivery back to us either.
|Partial Compensation |
Under this situation, WT will not accept Return or Redelivery. We will only accept the partial compenstion shown below the chart.
Note: We reserve the right to explain the terms of the policy.
More Details for “Partial Compensation”: Percentage of compensation for different items
1.OEM product: compensate 20% of the selling price.
2.Original refurbished: compensate 25% of the selling price.
3.Original pulled: compensate 25% of the selling price.
4.Original new: compensate 30% of the selling price.
Here you can see the comparison of “Westingames VS Others” about the compensation, from it you can see the differences directly.
|OEM||20% of the selling price, return, exchange||Only exchange|
|Original Refurbished||25% of the selling price||No compensation|
|Original Pulled||25% of the selling price||No compensation|
|Original new||30% of the selling price||No compensation|
Note: We will not be responsible for the broken items as follows
1.The products that don’t belong to Westingames.
2.The products out of the guaranteed period.
3.Broken because of your wrong installation, or disassembling of the products witout the authorization of us.
4.The instruction brochure, packages, accessories or the gift of the items are lost(it needs to be sent back with the items).
5.The sealing products are opened, the adhesive tape or seal are broken(except for the quality issue).
For more information please contact our sales, thank you.
Enclosed is our compensation procedure
Contact our sales → Submit the related proof (video pictures) → Click below to download the after-sale form fill it in and send it to you sales → Confirm your application → Done