Customs Terms

  • Why the goods are seized by customs?
  • How to avoid customs clearance issues?
  • How to deal with the situation of seizure?
  • How to understand the risks of import and export?

  • Why the goods are seized by customs?
  1. With a brand-logo
  2. The Low declaration
  3. The item or quantity on the invoice does not match the facts
  4. Sensitive items, as liquids, pastes, batteries, knives under control, etc.


  • How to avoid goods seized by customs?
  1. Remove or replace sensitive words in the commercial invoice, such as the brand-logo, liquids, pastes, batteries, knives under control, etc.
  2. Hide or cover the brand-logo of the items if only a few are involved, and pack it at the bottom or middle of the goods as much as possible.
  3. Declare the appropriate amount according to the customs situation of the destination country. Generally, we recommend declaring about 30%.
  4. Make two payments. One of them is equal to the customs invoice value declared.


  • How to deal with the situation of seizure?


  1. If the agent customs clearance fails, please try to communicate with the customs, appropriately abandon the restricted products, and try to retrieve other products.
  2. It is recommended to cooperate with local customs clearance agents, who are generally more capable and qualified of assisting in solving customs clearance issues.

Note: All products with brand-logo are obtained through special channels, so unable to provide official authorization, please note it.



  1. For EMS, generally, the goods will be forced to return to China. We will offer 20% shipping costs for redelivery, but the final compensation will not exceed 15% of the goods value.
  2. For DHL, UPS, FedEx, TNT, and so on, if the final clearance is not successful, destruction is generally recommended, and we will offer 30% goods value as compensation, excluding freight.
  3. If the goods are forcibly returned by the customs, we will re-send the goods after receiving the return, and only need to pay the re-sending freight and return the miscellaneous charges, or only pay the miscellaneous charges and return the value of the goods.

  • How to understand the risks of import and export?

FOB offer

Our website uses FOB terms for quotations and contracts. FOB, before the seller loads the goods on the vessel designated by the buyer, the seller shall bear all costs and risks. At the same time, the seller shall also go through the export customs clearance procedures. When the goods are delivered to the ship, the buyer will bear all related responsibilities.


Trade risk

Because there are various unpredictable risks in international trade, which involve many links and long-distance transportation, and even suffer losses due to natural disasters or accidents, detention by customs is the most common risk, which is generally related to the local customs policies of the destination country. Factors such as law and politics are closely related. In addition, there are exchange rate risks, credit risks, etc.


Customs clearance

In most cases, these suggestions will be workable except in some countries with strict customs policies. Some only need to provide an invoice with payment improvement, others may have to seek help from a local customs broker to assist the clearance. So customers should learn local customs policies in advance and adopt appropriate customs clearance methods.


Insurance policy

To better improve our service and reduce the customs clearance loss for customers, WESTINGAMES specially issued a new insurance policy on parcels seized by customs. More details.


In summary

When you reach a willingness to cooperate with us, it means that you agree and follow the above terms. Please understand and treat the abnormal customs situation rationally. In the spirit of mutual benefit and win-win, we will handle customs issues as properly as possible. Thank you very much for your support.