FAQ

(I) Register

Q: What can I get from your website?
Q: What is your advantage?
Q: Why should I trust you?
Q: Why should I create an account?
Q: How to register?
Q: Why should I choose an assistant?
Q: Why should I fill in the business information?
Q: How can I contact my assistant directly and quickly?
Q: How can I send my feedback?

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(II) About the products

Q: How can I get the price?
Q: My account is unlocked, but I still cannot see the price. Why?
Q: Where is the pricelist?
Q: Why can’t I find my items?
Q: How can I get the new arrivals?

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(III) Placing an order

Q: How to make an order by the website?
Q: Why cann’t I see the unit price when I submit the order?
Q: Why didn’t the price display in the cart?
Q: What does the final unit price depend on?
Q: Must the quantity up to the MOQ?
Q: Can I make a small value for the trial order?
Q: Can I get a free sample?
Q: Can I still make an order if the products are out of stock?
Q: How to save the shipping cost?
Q: Which shipping way is the best for me?
Q: Can I revise my order after submitting it.

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(IV) About the payment

Q: Which payment method do you accept？how long it will be confirmed?
Q: Why can’t I pay by Papal?
Q: How to submit the payment information?
Q: How to check the payment details?
Q: Why did I fail to pay by credit card?
Q: How can i pay?

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(V) About delivery

Q: What is your delivery time?
Q: When will i get the tracking number for my package?
Q: What document do I need for the customs clearance?
Q: What should I do in case of my package detained by the local customs?
Q: Why is there no update for my tracking number?
Q: Why did I get the opened box?
Q: How to ship?

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(VI) After-sale service

Q:If the products have warranty, how long is the warranty period?
Q:What products do they have warranty?
Q:How do I apply for the warranty?
Q:Who will afford the freight of returning back?

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(I) Register

Q: What can I get from your website?
A: “Westingames” – Westing Technology Co. Ltd is specialized in Video Game Accessories & Repair Parts over 4,000 items. Our products are mainly for Microsoft Xbox, Sony PlayStation, Nintendo Wii/ NDS series, together with Apple & Samsung phones, like Flashing tools, Controllers, Housing Shells, LCD Screens, Power Supply, etc.

 

Q: What is your advantage?
A: Our advantages:
1). Various products in low MOQ and competitive prices.
2). Professional website platform and one-to-one online service.
3). Fast delivery – within 3 working days.
4). Products are all covered with warranty and insurance.

 

Q: Why should I trust you?
A: 1).Audited supplier verification

 

Sign	Certification	Certificated Institution	Powered by	Verify Entry
	SGS Download report	Societe Generale de Surveillance S.A.	Made-in-china	Link Check with “QIP-ASI132567” and “shenzhen westing electronic co ltd”
	SINOTRUST	新华信国际信息咨询	Globalsources	Link Check with “westing technology co ltd”
	SMR	SMR information (HK) Ltd	Diytrade	Link Check with “westing technology co ltd”

Q: Why should I create an account?
A:1). You can see the price range.
2). You can enjoy the warranty service.
3). You can contract with your assistant easily.
4). You can get the latest products news.
5). You can check the process of orders.
6). You can review your history orders.
7). You can look over the financial statistics.

 

Q: How to register?
A: Please visit http://www.westingames.com/UserRegister.aspx

 

Q: Why should I choose an assistant?
A: 1). One-to-one online service.
2). Offer you with better price.
3). Handle after-sale matters.
4). Provide you advice of products and shipping.
5). Supply you with new arrivals information.

 

Q: Why should I fill in the business information?
A: 1). Better for you to fill in your true and valid information. The more information you fill in, the faster you will see the price.
2). Serve the customers of completing information in priority. We tend to B2B(Supermarket,
Online store, Repair dealer, Factory, Trading company, Drop shipping)

 

Q: How can I contact my assistant directly and quickly?
A: Email, Calling or Social platform, such as facebook, skype, whatsapp, wechat etc.

 

Q: How can I send my feedback?
A: 1). Any feedback (referring to 1,Service complain for sales; 2,Apply change sales assistant; 3,Website suggestion.) can be sent to “Boss inbox“, here the service department mailbox in the direct charge of Boss.

 

(II) About the products

 

Q: How can I get the price?
A: You need register in site, and login to click the Price list.

 

Q: My account is unlocked, but I still cannot see the price. Why?
A: Please logout and login again, then the price can be seen . If still not, please contact your assistant directly.

 

Q: Where is the Price list?
A: After register in site, please login your account; you can get the price here.If still not, please contact your assistant directly.

 

Q: Why can’t I find my items?
A: 1). Please shorten your keyword.
2). Please change another similar keyword.
3). Please contact your assistant directly.

 

Q: How can I get the new arrivals?
A: Firstly, you can visit the “News” page in our website; Secondly, The new arrivals will be sent to you by email; Finally, Like our Facebook, the news will be updated every day.(Mail subscription)

 

(III) Placing an order

Q: How to make an order by the website?
A: 1). Choose what you like and add to your cart. Then confirm the order.
2). You can also send a list about the item ID and quantity in Excel Document to your assistant, then we will help you to make an order in your account.

 

Q: Why can’t I see the unit price when I submit the order?
A: The final unit price will depend on the quantity. Also you can see the price range for each product before you get the final quotation if you have registered to be our member. (Become Wholesale Customer)

 

Q: Why didn’t the price display in the cart?
A: After the process of order finished, the assistant will quote to you manually.

 

Q: What does the final unit price depend on?
A: 1). The more quantity you order, the better price you will get. If the quantity is less than MOQ, the final unit price may higher than the price range in the website.
2). The better price will be given to valued customers.

 

Q: Must the quantity up to the MOQ?
A: We do recommend that the quantity up to the MOQ. For some special items, you can contact your assistant.

 

Q: Can I make a small value for the trial order?
A: Trial order is acceptable. As the high shipping fee of importing, we do recommend you that the value of your order should be up to $300.

 

Q: Can I get a free sample?
A: Parts of sample is free of charge, but according to our company’s policy, the customer must afford the freight or provide account of freight collect.

 

Q: Can I still make an order if the products are out of stock?
A: Not, you should contact with your assistant to confirm the stock. We will inform of you if the product is available again.

 

Q: How to save the shipping cost?
A: DHL/UPS/Fedex have a big discount when the package weight is more than 21KG. See the Chart below.

 

                               Shipping fee for DHL to USA (Brand goods)

Q: Which shipping way is the best for me?
A: For most areas, DHL is the regular way and popular by most customers.  Beside DHL, there are many other shipping methods to choose, such as EMS, Fedex, Ups, Aramex, TNT as well as some other Special Line.

 

Q: Can I revise my order after submitting it.
A: Yes, but you need contact with your assistant for help if the order is confirmed. He/She will help you to revise your order.

 

(IV) About the payment

Q: Which payment method do you accept? how long it will be confirmed?
A: Please refer to the below:

Payment Terms	Confirm time	Commission
Western union/Money gram	Within 10 mins	Least
Bank transfer	Within 2-3 working days.	Medium
Visa card	Immediately	Most

 Q: Why can’t i pay by Paypal?
A: PayPal is not available for the moment.

 

Q: How to submit the payment information?
A: Login “My Account” , enter the “Awaiting Payment” and click “Pay Order“,  you will see the payment table and then submit the money transfer information. We will confirm your payment within 12-24 hours upon the receipt of the money.

 

Q: How to check the payment details?
A: You need login your account and click your order, then “payment details” will be found.

 

Q: Why did I fail to pay by credit card?
A: 1). Please ask your assistant if you do not know how to make a payment by credit card. At present, it is only acceptable to make a payment through Aliexpress where all customers under the third party security.

Q: How can i pay?

A: You can make a payment by Moneygram, Western Union, Bank Transfer, Credit card or even Alipay. More details, please click: http://www.westingames.com/news/How-to-Pay/

 

(V) About delivery

 

Q: What is your delivery time?
A: Usually it is less than 3 working days after payment confirmed.

 

Q: When will i get the tracking number for my package?
A: Usually, you will get your tracking number in the second day after your package is sent. Click here to see why.

 

Q: What document do I need for the customs clearance?
A: You can take the shipping invoice and other documents you need from us, please contact your assistant. Details>>

 

Q: What should I do in case of my package detained by the local customs?
A: Please contact your local customs ASAP to check the reason and take all needed documents to customs. Or find a customs broker to help you solve it. Details>> 

 

Q: Why is there no update for my tracking number?
A: 1). If your package is still in China, please contact with your assistant to check it.
2). If your package is in your local country, please contact your local carrier (DHL/UPS/Fedex/EMS).
3). It is normal for EMS, please be patient to it. Your package is still on the way. Also you can make a call to your local EMS to check the latest news.

 

Q: Why did I get the opened box?
A: Please check the completeness of the products firstly. And then contact your assistant ASAP if there is something missing.
Note: Your package may be unpacking inspection by shipping forwarder, carrier, HK/China customs, and consignee’s Local customs.

 

Q: How to ship?
A: We use “Prepaid Only”and “Prepaid or Freight collect “ shipping methods.
Shipping Express include:

Note: If you want us to ship the order via above four shipping express, please leave your requirement to the note in the process of placing an order.

 

(VI) After-sale service

Q: If the products have a warranty, how long is the warranty period?
A: In principle, Westingames will warrant all the OEM products for 90 days from the date of shipment.
While original new, pulled, refurbished products will only enjoy the other two schemes: “Redelivery of small quantity products in next order” and “Partial compensation”. Details>>

 

Q: What products do they have warranty?
A: All the OEM products have a warranty for 90 days from the date of shipment.
Details please click here.

 

Q: How do I apply for the warranty?
A: 1).Please prepare the proofs of the items with problems, like photos or video. And fill in After-sale Feedback  form. Click here to download. Send them to your assistant.
2). WT assistants will deal with the issues within one working day and offer the best solution within 3 working days.
3). Refund will be added in the Credit Balance of your WT account within 3 working days.

 

Q: Who will afford the freight of returning back?
A: 1). Defective product will be replaced with the same item or equivalent in the next order. Generally we do not deliver the replacement separately. The replacement freight at customer’s cost.
2). Due to our neglect of sending wrong goods, we will return the goods after customers reflect the problem within one week; (return freight at our cost, but if the freight is high, we need negotiate with you and afford part shipping cost.)
3). Due to customer’s neglect of ordering wrong goods. (return freight at customer’s cost, and we need to charge 20% of operating cost.) Details>>